Privacy Policy

Introduction

At fufutranelis (fufutranelis.sbs), we understand that your privacy is fundamental to building trust in our financial education platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services. We're committed to transparency in our data practices and ensuring you have complete control over your personal information.

This policy applies to all users of our platform, including visitors to our website, participants in our learning programs, and anyone who engages with our educational content. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide you with the best possible educational experience and to improve our services continuously. Here's what we collect and why:

• Contact information including your name, email address, phone number, and mailing address
• Account credentials such as username and encrypted password when you create an account
• Educational background and learning preferences to customize your experience
• Payment information when you enroll in our programs (processed securely through third-party payment processors)
• Communication preferences and feedback you provide through surveys or customer support interactions

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on our platform, and interaction with our content
• Location information (general geographic location based on IP address)
• Cookie data and similar tracking technologies to enhance your browsing experience

How We Use Your Information

We use the information we collect to provide, maintain, and improve our educational services. Your data helps us create a personalized learning experience while ensuring the security and functionality of our platform.

Data Sharing and Third Parties

We believe in keeping your data secure and only sharing it when necessary to provide our services or when required by law. We never sell your personal information to third parties for marketing purposes.

We work with trusted third-party service providers who help us deliver our educational services. These partners include payment processors, email service providers, analytics platforms, and cloud storage services. All service providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

We may disclose your information if required by law, court order, or government regulation. We may also share information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

Your Rights and Choices

You have significant control over your personal information. We've designed our systems to give you easy access to your data and simple ways to manage your privacy preferences.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and administrative safeguards.

• Industry-standard encryption for data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure servers with firewalls and intrusion detection systems
• Multi-factor authentication for administrative access
• Regular backup procedures and disaster recovery plans

• Employee training on data protection and privacy practices
• Access controls limiting who can view your personal information
• Regular review and updating of our privacy and security policies
• Incident response procedures for potential data breaches

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of data have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account is active and for 3 years after account closure
• Learning progress and course data: Retained for 7 years to support continuing education requirements
• Payment information: Retained for 7 years for tax and accounting purposes
• Communication records: Retained for 3 years for customer service and legal purposes
• Marketing preferences: Retained until you opt-out or for 2 years of inactivity

When data is no longer needed, we securely delete or anonymize it. Some information may be retained in anonymized form for statistical analysis and service improvement.

International Data Transfers

As a company serving users globally, we may transfer your personal information to countries outside of Malaysia. We ensure that all international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent protection in destination countries
• Binding corporate rules for transfers within our corporate group
• Your explicit consent for specific transfers when appropriate

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information.

For users between 13 and 18 years old, we require parental consent before collecting any personal information. Parents have the right to review, modify, or delete their child's information at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze how you use our services, and provide personalized content.

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Remember your preferences and personalize your experience
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookies through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after we post changes constitutes your acceptance of the updated policy.